Posted in General, News

New CRM system

   04/05/2023  Leave a comment

There is a new CRM (Customer Relationship Management) system going live on the council website.
This will help residents wishing to report issues online rather than through phone or email.

The system is designed to keep you informed of progress.

The more residents that use these systems will allow the employees more time to respond to requests from residents who are unable to access the council online (not all of us have a PC)

This will speed up responses to both user groups. It takes a lot of effort for emails and phone calls to be logged, and being able to log your issue online will reduce this burden.

Please try out the systems if you are able to.

There are some issues we are dealing with as we find them, if you see a problem let us know.

Over the coming months (by the end of the year 2023) we expect to finish the project.

 

MIGRATED PROCESSES
Service Area Web Page to access Service Direct link to the online form Status
Pre-application Service Planning Planning pre-application advice | Planning pre-application advice | The London Borough Of Havering Pre Planning Application Advice eform 15-Aug-22
Damage to road or pavement Highways Damaged roads and pavements | The London Borough Of Havering Road defect eform 17-Jan-23
Flooded roads and gullies Highways Drains, flooded roads, rivers, streams and road spillages | Hazards, pollution and flooding | The London Borough Of Havering Flooded roads eform 17-Jan-23
Issue with road markings Highways Road markings | Road signs, bollards, barriers, markings and lights | The London Borough Of Havering Report issue with new road markings eform 17-Jan-23
Problem with road or traffic signs Highways Road signs, bollards and barriers (non-illuminated) | Road signs, bollards, barriers, markings and lights | The London Borough Of Havering Report issue with Road Signs eform 17-Jan-23
Problem/damage to a bridge, underpass or roadside structure Highways Highway bridges and structures | The London Borough Of Havering Report problem with Bridge eform 17-Jan-23
Report roadworks or a problem with a traffic scheme Highways   Report roadworks or scheme issue eform 17-Jan-23
Road traffic accident debris Highways Roads | The London Borough Of Havering Report RTA Debris eform 17-Jan-23
Street Furniture Highways Road signs, bollards and barriers (non-illuminated) | Road signs, bollards, barriers, markings and lights | The London Borough Of Havering Report street Furniture issue eform 17-Jan-23
Insurance Claims (defects) Highways This service is not advertised/publicised to the public and not accessible via the website Insurance claim related to road defect eform 17-Jan-23
Abandoned vehicle Highways Enforcement Abandoned vehicles | Keeping Havering clean | The London Borough Of Havering Report Abandoned vehicle eform 17-Jan-23
An obstruction on the road Highways Enforcement Blocked pavements and roads | Road works and obstructions | The London Borough Of Havering Report obstruction on road eform 17-Jan-23
Report a Tree Problem Environment – Trees Trees | Trees, grass, hedges, leaves and weeds | The London Borough Of Havering Trees eform 14-Feb-23
Birth Registration Registrars Register a birth | The London Borough Of Havering Birth Registration eform 14-Feb-23
Report noise pollution Public Protection hazards_pollution_and_flooding/2 – access via Myaccount Report Noise issue eform 21-Mar-23
Drainage issue Public Protection Drains, flooded roads, rivers, streams and road spillages | Hazards, pollution and flooding | The London Borough Of Havering Problem with private drains eform 21-Mar-23
Report Contaminated Land Public Protection Contaminated land | Hazards, pollution and flooding | The London Borough Of Havering Report Contaminated Land eform 21-Mar-23
Report Dust Public Protection https://www.havering.gov.uk/info/20013/environment/127/hazards_pollution_and_flooding/2 Report Dust issue eform 21-Mar-23
Report Light pollution Public Protection hazards_pollution_and_flooding/2 Report Light issue eform 21-Mar-23
Report Smoke Public Protection environment/127/hazards_pollution_and_flooding/2 Report smoke issue eform 21-Mar-23
Food Safety Enquiry Public Protection Food safety regulations | Food business registration and safety | The London Borough Of Havering Food Safety enquiry eform 21-Mar-23
Report Odour / Smells Public Protection environment/127/hazards_pollution_and_flooding/2 Report Odour issue 21-Mar-23
Filthy and Verminous Properties Public Protection Filthy and verminous property page Filthy and vermin ridden property eform 21-Mar-23
Private Sector Housing and HMO Public Protection This is a telephone only service / not accessed form website. Accessed directly in CRM by Contact Centre Agent Requires Current CRM Access to complete 21-Mar-23
Report Pests Public Protection This is a telephone only service / not accessed form website. Accessed directly in CRM by Contact Centre Agent Requires Current CRM Access to complete 21-Mar-23
Report Found Dog Public Protection This is a telephone only service / not accessed form website. Accessed directly in CRM by Contact Centre Agent Requires Current CRM Access to complete 21-Mar-23
Report Lost Dog Public Protection This is a telephone only service / not accessed form website. Accessed directly in CRM by Contact Centre Agent Requires Current CRM Access to complete 21-Mar-23
Air Quality Public Protection This is a telephone only service / not accessed form website. Accessed directly in CRM by Contact Centre Agent Requires Current CRM Access to complete 21-Mar-23
Report Water issue Public Protection This is a telephone only service / not accessed form website. Accessed directly in CRM by Contact Centre Agnet  Requires Current CRM Access to complete 21-Mar-23
Commercial Health and Safety Accidents Public Protection This is a telephone only service / not accessed form website. Accessed directly in CRM by Contact Centre Agnet  Requires Current CRM Access to complete 21-Mar-23
Commercial Health and Safety Complaint Public Protection This is a telephone only service / not accessed form website. Accessed directly in CRM by Contact Centre Agnet  Requires Current CRM Access to complete 21-Mar-23
Request Copy Certificate – Civil Partnership Registrars Copy certificates | Copies or changes to certificates  Civil Partnership Certificate eform 23-Mar-23
Request Copy Certificate – Birth Registrars Copy certificates | Copies or changes to certificates  Birth Certificate eform 23-Mar-23
Request Copy Certificate – Death Registrars Copy certificates | Copies or changes to certificates  Death Certificate eform 23-Mar-23

 

LEGACY PROCESSES TO BE MIGRATED
Service Area Web Page to access Service Direct link to the online form Status Note
Problem with weeds Environment – Grounds Grass, shrubs, hedges and weeds | Trees, grass, hedges, leaves and weeds | The London Borough Of Havering Report issue with Weeds eform 30-Jun-23 2
Shrub bed problem and grass cutting Environment – Grounds Grass, shrubs, hedges and weeds | Trees, grass, hedges, leaves and weeds | The London Borough Of Havering Shrub and Grass cutting eform 30-Jun-23 2
Illegal posters (fly-posting) Environment – Streets Graffiti and fly-posting | Keeping Havering clean  Report flyposting eform 30-Jun-23 3
Animal fouling Environment – Streets Dog and animal mess | Keeping Havering clean  Managed through Love Clean Streets App – via Myaccount 30-Jun-23 3
Faulty bollard Environment – Streets Street lighting (including illuminated signs and bollards) | Road signs, bollards, barriers, markings and lights  Managed through Love Clean Streets App – via Myaccount 30-Jun-23 3
Flytipping Environment – Streets Dumped rubbish (Fly-tipping) | Keeping Havering clean  Managed through Love Clean Streets App – via Myaccount 30-Jun-23 3
Graffiti Environment – Streets Graffiti and fly-posting | Keeping Havering clean  Managed through Love Clean Streets App – via Myaccount 30-Jun-23 3
Bagged leaves Environment – Streets Leaves | Trees, grass, hedges, leaves and weeds  Managed through Love Clean Streets App – via Myaccount 30-Jun-23 3
Litter Environment – streets Street litter and bins | Keeping Havering clean  Managed through Love Clean Streets App – via Myaccount 30-Jun-23 3
Non-domestic animal carcass Environment – streets Dead animal removal | Keeping Havering clean  Managed through Love Clean Streets App – via Myaccount 30-Jun-23 3
Overflowing litter bin Environment – streets /info/20013/environment/126/keeping_havering_clean/5 Managed through Love Clean Streets App – via Myaccount 30-Jun-23 3
Damaged bollard Environment – Street lighting Street lighting (including illuminated signs and bollards) | Road signs, bollards, barriers, markings and lights | The London Borough Of Havering Managed through Love Clean Streets App – via Myaccount Phase 2 4
Domestic animal carcass Environment – Street lighting /info/20013/environment/126/keeping_havering_clean/2 Managed through Love Clean Streets App – via Myaccount Phase 2 4
Faulty Sign Environment – Street lighting Street lighting (including illuminated signs and bollards) | Road signs, bollards, barriers, markings and lights  Managed through Love Clean Streets App – via Myaccount Phase 2 4
Damaged Sign Environment – Street lighting Street lighting (including illuminated signs and bollards) | Road signs, bollards, barriers, markings and lights  Managed through Love Clean Streets App – via Myaccount Phase 2 4
Street light damaged Environment – Street lighting Street lighting (including illuminated signs and bollards) | Road signs, bollards, barriers, markings and lights | Managed through Love Clean Streets App – via Myaccount Phase 2 4
Street light flashing Environment – Street lighting Street lighting (including illuminated signs and bollards) | Road signs, bollards, barriers, markings and lights  Managed through Love Clean Streets App – via Myaccount Phase 2 4
Street light out Environment – Street lighting Street lighting (including illuminated signs and bollards) | Road signs, bollards, barriers, markings and lights | Managed through Love Clean Streets App – via Myaccount Phase 2 4
Subway Light faulty Environment – Street lighting Street lighting (including illuminated signs and bollards) | Road signs, bollards, barriers, markings and lights  Managed through Love Clean Streets App – via Myaccount Phase 2 4
Subway Light damaged Environment – Street lighting Street lighting (including illuminated signs and bollards) | Road signs, bollards, barriers, markings and lights  Managed through Love Clean Streets App – via Myaccount Phase 2 4
Birth Re-registration Registrars Birth re-registrations | Copies or changes to certificates | Birth re-registration eform Phase 2 5
Citizenship Ceremony Registrars Citizenship ceremonies in Havering Email process – instruction comes from Home Office Phase 2 5
Request Copy Certificate – Marriage Registrars Copy certificates | Copies or changes to certificates  Marriage Certificate eform Phase 2 5
Death Registration Registrars Register a death | The London Borough Of Havering Not an eform process Phase 2 5
Notice of Marriage and Civil Partnership Registrars Giving notice of marriage or civil partnership | Marriages and civil partnerships | The London Borough Of Havering Notice of Marriage and Civil Partnership eform 01-Jun-23 n/a
Assisted Collection Waste Services Get help with rubbish and recycling | The London Borough Of Havering Assisted Collection eform 22-Oct-23 6
Bulky Collection Waste Services Bulky collections | The London Borough Of Havering Bulky Collection eform 22-Oct-23 6
Clinical Request Waste Services Clinical waste collections | The London Borough Of Havering Clinical Waste Request eform 22-Oct-23 6
Collection Day Enquiry Waste Services Check your collection day | The London Borough Of Havering Check your collection day eform 22-Oct-23 6
Compostable Sacks Waste Services Compostable sack service | Garden waste | The London Borough Of Havering Phone process – not done via eform 22-Oct-23 6
Contaminated Sacks Waste Services Weekly rubbish collections (Black sacks) | The London Borough Of Havering couldn’t find on website 22-Oct-23 6
Garden Waste Bin Waste Services Garden waste service | Garden waste | The London Borough Of Havering Garden Waste collection eform 22-Oct-23 6
Missed Collection Waste Services Report a missed collection | The London Borough Of Havering Missed collection form 22-Oct-23 6
Request for Bring Banks Waste Services Recycling and bottle banks | The London Borough Of Havering Recycling Bank request eform 22-Oct-23 6
Request Green Re-usable bags Waste Services Garden waste service | Garden waste | The London Borough Of Havering Green Bag request eform 22-Oct-23 6
Restricted Waste Waste Services Restricted waste and accepted materials you can take to Gerpins Lane Page Restricted Waste eform 22-Oct-23 6
Building Control Site Visit Building Control Book building control site inspection | Apply for building regulation approval | The London Borough Of Havering Building Control site Visit request eform 30-Jun-23 n/a
Dangerous Structures Building Control Report dangerous structures | Building control advice | The London Borough Of Havering Call only process – Emergency process 30-Jun-23 n/a
Enforcement and Complaints re: Planning Regulations Building Control Report a breach of the planning regulations | Planning enforcement | The London Borough Of Havering  Planning Enforcement Investigation eform 30-Jun-23 n/a
Payment for Building Control fees Building Control civicaepay.co.uk/HaveringEstore/PAY Building Control fees eform 30-Jun-23 n/a
Benefits – Benefit Claimant Change of Income Revenues & Benefits Benefits – tell us about changes | The London Borough Of Havering Change of Income eform 30-Jun-23 7
Benefits – Direct Payment of Housing Benefit via BACS Revenues & Benefits housing_benefit_and_council_tax_support/352/how_benefit_payments_are_made Request Direct Payment of Housing Benefit eform 30-Jun-23 7
Benefits – Discretionary Housing Payment Application Revenues & Benefits Discretionary Housing Payments | Money advice and benefits help | The London Borough Of Havering Discretionary Housing Payment eform 30-Jun-23 7
Benefits – Dispute a Council Tax Benefit Decision Revenues & Benefits Is my CT benefit right? page Council Tax Support Disputes eform 30-Jun-23 7
Benefits – Dispute a Housing Benefit Decision Revenues & Benefits Is my Housing Benefit right? page Housing Benefit Disputes eform 30-Jun-23 7
Benefits – Payment of Local Housing Allowance to Landlord Revenues & Benefits Benefit information for landlords Page Advice only for LHA – not an eform process 30-Jun-23 7
Business Rates – Charity Relief Revenues & Benefits Business Rates – Discounts and exemptions | The London Borough Of Havering Business Rates Charity Relief eform 30-Jun-23 7
Business Rates – Move In / Move Out Revenues & Benefits Register or change your Business Rates address | The London Borough Of Havering Business Rates Address Change eform 30-Jun-23 7
Business Rates – Small Business Relief Revenues & Benefits Business Rates – Discounts and exemptions | The London Borough Of Havering Small Business Rate Relief eform 30-Jun-23 7
Council Tax – Charity Exemption Revenues & Benefits Exemptions | Reduce your Council Tax bill | The London Borough Of Havering CTax Charity Ctax Exemption eform 30-Jun-23 7
Council Tax – Copy Bill Request Revenues & Benefits Council Tax bands and bills | Council Tax bands and bills | The London Borough Of Havering Council tax copy bill request eform 30-Jun-23 7
Council Tax – Disabled Relief Revenues & Benefits Reduce your bill | Reduce your Council Tax bill | The London Borough Of Havering Ctax reduction disabilities eform 30-Jun-23 7
Council Tax – General Enquiry Revenues & Benefits Council Tax | The London Borough Of Havering CTax general enq -eform 30-Jun-23 7
Council Tax – Landlord Reporting a Change Revenues & Benefits No website landing page – not accessed via website  Landlord Council Tax Change eform 30-Jun-23 7
Council Tax – Move In or Out Revenues & Benefits Moving home | The London Borough Of Havering Change of Address eform 30-Jun-23 7
Council Tax – Refund Revenues & Benefits Refunds | The London Borough Of Havering Council tax refund eform 30-Jun-23 7
Council Tax – Student Certificate Revenues & Benefits Exemptions | Reduce your Council Tax bill | The London Borough Of Havering Council Tax Student Discount eform 30-Jun-23 7

Author: Paul Middleton

Paul is a Ward Councillor for St. Andrews & Hornchurch Resident's Association Executive member.

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