From Which? Magazine web site
If you’re expecting a delivery and you receive a ‘missed parcel’ message, do NOT click on the link. Instead, use the delivery company’s official website to track your parcel.
You can’t always trust caller ID or the name shown on a text message, as these can be spoofed.
So, if you receive a phone call from someone claiming to work for your bank, or any other business, politely tell them you would like to verify it’s a genuine call first.
To do this, contact the business using a trusted number (eg the one on the back of your card or listed on the official website), or via secure messaging such as app chat features or direct messaging via online banking.
Criminals may tell you your account is at risk, but stay calm and never divulge sensitive information such as security codes or passwords, no matter how persuasive they seem.
The banking industry offers this ‘Take Five’ advice to stay safe:
STOP: Taking a moment to stop and think before parting with your money or information could keep you safe
CHALLENGE: Could it be fake? It’s ok to reject, refuse or ignore any requests. Only criminals will try to rush or panic you
PROTECT: Contact your bank immediately if you think you’ve fallen for a scam, and report it to Action Fraud.
